Occassionally I’ll get a phone call or email from a seller that is not happy with the real estate agent currently representing them. They ask if I can help them because they want to fire their agent. This is very touchy ground because real estate agents are not allowed to interfere with the relationships between other agents and their clients.
The advice I always give is this: if you are not happy with your current agent, have a conversation with them about why you are not happy. See if you can get them to change their attitude, marketing plan, whatever it is about the situation that is not working for you. The agent might not even know you’re displeased. If you don’t see a noticeable change after your discussion, contact their broker and express your concerns. They may try to assign you to a different agent in the office. In some cases, they may let you terminate your contract. It all depends on the situation.
Real estate is just like any other business. There are excellent performers, average performers, and low level performers. When you sign a contract with a real estate agency and a specific agent, you have the right to expect a certain level of service. Voicing your concerns to your agent and their broker is the first step in getting the issue resolved.